Welcome to Lumivelle! By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the site.
- Acceptance of Terms
By accessing our website and making a purchase, you agree to these terms and conditions in full. If you disagree with any part of these terms, you should not use our website or services.
- Changes to Terms
We reserve the right to modify these terms at any time. Any updates or changes will be posted on this page, and it is your responsibility to check for updates. Your continued use of our website signifies your acceptance of any modified terms.
- Product Information
All products listed on Lumivelle are handmade, and as such, slight variations may occur between items. We strive to provide accurate descriptions and images, but we cannot guarantee that the product colors on your screen will exactly match the actual product.
- Pricing & Payment
All prices are listed in Indian Rupee.
Prices are subject to change without notice.
We accept payments through Razorpay, a third-party payment processor. By using this service, you agree to comply with Razorpay’s terms & Conditions.
Payment must be made in full at the time of purchase. By completing your purchase, you authorize Lumivelle to charge your payment method for the total order amount, including taxes and shipping fees if applicable.
- Shipping & Delivery
We ship products to the addresses provided during checkout. Please ensure all shipping details are accurate.
Shipping times vary depending on location. Lumivelle is not responsible for delays caused by external factors such as customs, courier delays, or incorrect shipping information.
In the event that a product is damaged or lost during shipping, please contact us immediately to resolve the issue.
- Returns & Exchanges
We offer returns or exchanges for defective or damaged items only. You must contact us within 7-12 days of receiving your order to initiate the return or exchange process.
To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when received.
Return shipping costs are the responsibility of the buyer unless the product is defective.
- Intellectual Property
All content, designs, logos, and intellectual property found on this website are the property of Lumivelle. You may not reproduce, distribute, or use any content without written permission from Lumivelle.
- User Conduct
You agree not to engage in any activity that could damage or impair the functionality of the website or interfere with others’ use of the site. Any unauthorized use of the site may result in the termination of your access to Lumivelle.
- Privacy
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.
- Limitation of Liability
To the maximum extent permitted by law, Lumivelle shall not be liable for any damages or losses arising from your use of this website, its products, or services.
- Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India, and you agree to submit to the exclusive jurisdiction of the courts located within India.
- Contact Us
If you have any questions regarding these terms, please contact us at [email protected].