1. Do you offer free shipping?
We are pleased to offer free shipping on orders over 1499/- within India. For orders below this threshold, standard shipping rates will apply. Please check our shipping policy for more details.
2. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery. If you have any issues with tracking, please contact our customer support team for assistance.
3. What is the delivery charge for Mumbai?
Delivery charges for Mumbai are 50/-. For detailed shipping rates and to see if you qualify for any promotions or discounts, please refer to our shipping policy or contact our customer support team.
4. Why should I register on your website?
Registering on our website offers several benefits, including faster checkout, access to order history, exclusive offers, and personalized recommendations. Additionally, registered users receive early notifications about sales and new products.
5. My package is lost in transit or has been stolen by speed post.
We are sorry to hear about this issue. Please contact our customer support team with your order number and details about the situation. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.
6. My order is showing as delivered but I have not received my order. Where is my order?
If your order status indicates delivery but you have not received it, please check with your neighbors and any safe locations where the package might have been left. If you still cannot locate it, contact our customer support team with your order details so we can assist you further.
7. I reached out via email but I haven’t received a response in over 2 business days! What now?
We apologize for any delay in our response. Our goal is to address all inquiries as promptly as possible. If you have not received a reply within 2 business days, please follow up with us via email or contact our customer support team directly by phone. We appreciate your patience and will ensure your issue is prioritized.
8. Can I make changes to or cancel my order?
Once an order is placed and processed, changes or cancellations may not be possible. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
9. What is your return policy?
We accept returns within [7] days of receipt, provided the items are in their original condition and packaging. To initiate a return, please contact our customer support team for instructions. Please note that some items may be excluded from our return policy due to hygiene or safety reasons.
10. Can I exchange a product?
Exchanges are subject to availability and may be processed based on the current stock. Please contact our customer support team to request an exchange. If the item you wish to exchange is not available, we may offer a refund.
11. How many days does it take for my refund to reflect in my account?
Refunds typically take [7] to [12] business days to process and reflect in your account, depending on your payment method and bank processing times. You will receive a confirmation email once your refund has been processed.
12. I entered an incorrect address and my order has been shipped out.
If you realize that you have entered an incorrect address after your order has been shipped, please contact our customer support team immediately. We will attempt to redirect the package if possible, but please note that we cannot guarantee changes once the shipment is in transit.
13. An item in my order was damaged in transit! What do I do?
We apologize for any inconvenience caused. Please contact our customer support team with your order number and details of the damaged item. We will arrange for a replacement or refund based on your preference and the availability of the item.
14. An item is missing from my package! Where is it?
If you find that an item is missing from your package, please contact our customer support team with your order number and details of the missing item. We will investigate the issue and ensure that the missing item is sent to you or a suitable resolution is provided.
15. How many days does it take for my refund to reflect in my account?
Refunds generally take [7] to [12] business days to appear in your account, depending on your payment method and the processing times of your financial institution. You will be notified via email once the refund has been processed.
16. What should I do if a product doesn’t suit me? Can I get a full refund?
If a product does not meet your expectations, please refer to our return policy. We accept returns within [7] days of receipt, and refunds will be processed according to the condition of the returned item. Please contact our customer support team for return instructions and further assistance.
17. When will I get a refund if I cancel or return a stock clearance item bought during the sale?
Refunds for stock clearance items or sale purchases are processed in the same manner as regular items. However, please note that clearance items may have specific return conditions. Refunds will generally be processed within [7] to [12] business days after the item is received and inspected. For more detailed information, please refer to our clearance sale terms and conditions or contact our customer support team.