Effective Date: 14-september-2024
Thank you for shopping at Lumivelle.com. We take great pride in the quality of our handmade products and strive to ensure that you are completely satisfied with your purchase. Please review our Refund and Return Policy below.
1. Returns
a. Eligibility for Returns:
- Returns are accepted within [7] days of the delivery date.
- To be eligible for a return, the item must be in its original, unused, and undamaged condition, with all original packaging and tags intact.
b. Non-Returnable Items:
- Custom or personalized items cannot be returned unless they arrive damaged or defective.
- Items purchased as final sale or discounted at 50% off or more are not eligible for return.
2. Return Process
a. Initiating a Return:
- To start a return, please contact us at [email protected] with your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to return the item.
b. Shipping the Return:
- You are responsible for the cost of return shipping unless the item is defective or was shipped in error.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item. We are not responsible for items lost or damaged during return shipping.
3. Refunds
a. Processing Refunds:
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, a refund will be issued to the original payment method within [7-10] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
b. Partial Refunds:
- If the returned item is not in its original condition or is missing parts not due to our error, we may issue a partial refund or refuse the return.
4. Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Defective or Damaged Items
a. Reporting Issues:
- If you receive a defective or damaged item, please contact us within [7] days of receipt at [email protected]. Include your order number, a description of the issue, and any relevant photos.
b. Resolution:
- We will work with you to resolve the issue by offering a replacement or refund, depending on the nature of the defect or damage.
6. Order Cancellations
a. Cancellation Policy:
- Orders can be canceled within [24] hours of placing the order. After this period, we may not be able to process cancellations, and you will need to follow our return process if you wish to return the item.
7. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact us at:
Email: [email protected]
We appreciate your business and are here to assist you with any concerns you may have.